The AI newswire
Customer AI Agents help marketing teams launch 10X more personalization experiments and auto-optimize to customer outcomes. SAN FRANCISCO, Calif. — March 31, 2025 — Blueshift, the leader in AI-powered customer…
The BPaaS solution is designed to streamline the dispute resolution process and enhance customer satisfaction TEANECK, N.J. — March 27, 2025 — Cognizant (Nasdaq: CTSH) announced today the launch of…
AUSTIN, Tex. — March 27, 2025 — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, has launched its innovative blended…
AI-Powered Platform Amplifies Real Customer Voices, Helping Brands Turn Feedback Into Strategic Decisions LAS VEGAS, Nev. — March 26, 2025 — SHOPTALK — Hark, the leader in video and audio-driven…
Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, Nev. — March 26, 2025 — Zendesk, a pioneer in Agentic AI-powered service, announced…
After doubling ARR YoY, the AI-powered business planning and performance managementplatform is unveiling a new suite of AI agents to help customers make better, faster decisions.Pigment’s Analyst Agent is available…
Crescendo expands its Augmented AI platform with new agentic AI capabilities and a CX Data Assistant, achieving 99.8% accuracy in customer service responses. Achieves 99.8 percent accuracy in production deployments…
At X4: The Experience Management Summit in Salt Lake City, Qualtrics redefined experience management with new product innovations, partnerships, and learnings from 100+ sessions that organizations need to win in…
New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value…
AUSTIN, Tex. — March 17, 2025 — TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, today announced that TTEC…