Bosch relies on humans and AI in customer service
Hybrid model ensures greater customer satisfaction and better products GERLINGEN and BERLIN, Germany — September 1, 2025 — AI: two letters that are on everyone’s lips and have found their…
Everise Launches Strategic Partnership with Krisp, Driving AI-Powered CX Across Global Workforce
PLANTATION, Fla. — June 2, 2025 — Everise, a leading customer experience (CX) solutions provider, today unveiled a strategic partnership with Krisp, deploying its industry-leading real-time voice AI platform across…
3CLogic Introduces Voice AI Hub for Easy Virtual Agent Deployment
3CLogic Unveils Voice AI Hub to Help Enterprises Reduce Costs and Transform Customer & Employee Interactions. ROCKVILLE, Md. — April 29, 2025 — 3CLogic, the leading voice-enablement platform for cloud…
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow’s Financial Services Operations (FSO) product. ROCKVILLE, Md. — April 24, 2025 — 3CLogic, the…
AI Will Reshape, Not Replace, the Role of Customer Service Agents, Says Info-Tech Research Group
A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational inefficiencies. The research…
3CLogic and ServiceNow Expand Partnership to Unveil AI-Powered Unified Contact Center Solution to Transform Contact Center Operations
ROCKVILLE, Md. — April 14, 2025 — 3CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow (NYSE: NOW), the AI platform for business transformation, have expanded their…
3CLogic and Glidefast Expand Partnership to Deliver Integrated Contact Center Solutions for ServiceNow®
Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow ecosystem. ROCKVILLE, Md. — April 8, 2025 — 3CLogic, the leading AI-powered…
Papa Johns and Google Cloud Team Up to Deliver AI-Powered Pizza Experiences
Google Cloud will help elevate the Papa Johns customer experience by anticipating personal cravings and optimizing delivery routes, among other AI-powered upgrades ATLANTA, Ga. and SUNNYVALE, Calif. — April 3,…
Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Solaria delivers unmatched accuracy, speed, and native-level transcription in 100 languages—including 42 underserved by any other STT model. PARIS, France — April 2, 2025 — Gladia, an AI transcription and…
Revuze Launches AI-Powered Unified Intelligence Product Suite
Transforming Customer Feedback into Strategic Actions to Fuel Brand’s Marketing, Sales, and Operations NEW YORK, N.Y. — April 2, 2025 — Revuze ‘s new ActionHub leverages LLMs and AI technology…